Job description: Responsible for „Call center“ departmentsMain responsibilities:
Plan, organize and coordinate activities in the „Call center“ department
Organize and coordinate the conduct and process of incoming and outgoing calls. Ensuring the department rules are followed
Prepare references and reports for the activity of the department
Responsible for the selection, building and growing the team
Organize and conduct trainings for employees
Continuously identify and implements solutions for improvement of the work processess
Participate in the activities to achieve the company's goals, according to the company's practices and procedures
Key Candidate Requirements:
Higher education diploma
Previous people management experience
A minimum of 2 years’ experience in Call Centers management is required
Good level of English language
Excellent working knowledge of MS Office applications. Experience with Excel is required
Excellent interpersonal and communication skills
Strong organization, planning and time management skills to achieve results
Very good organizational and analytical skills
Proactive and positive attitude
What we offer:
Be part of company in rapid grow
Friendly and casual work environment
Great office location
Full time employment contract
Additional health insurance plan
Partially financed sports card
Corporate events and team buildings
24/7 access to an e-learning platform
If you are interested in our proposal, send us your CV to hr [at] debtagency.bg . All documents will be treated in the strictest confidentiality. Кандидатстване
Локация
София
Статут
Пълен работен ден
Дата
12 Октомври 2021
Уважаеми клиенти, бихме искали да Ви информираме, че спазвайки добрите практики при защита на личните Ви данни, направихме изменения и допълнения в нашата Политика за поверителност, считано от 01.01.2023 г. Моля, да се запознаете с обновената ни Политика за поверителност в съответната секция на сайта ни. Благодарим за успешното ни сътрудничество! С уважение и отговорност, „Агенция за контрол на просрочени задължения“ AД