- We treat each of our clients equally, regardless of their sex, ethnicity, religious affiliation, social status, sexual orientation, education and/or health.
- We hold our talks and meetings respecting the personality and situation of the client and behave properly and politely, regardless of the circumstances.
- During our conversations and meetings with our clients, we represent our Company and protect the good image and reputation of each particular partner.
- We don't take any action that my harm our clients' and their families' dignity.
- We don't use offensive language towards our clients, we don't make threats.
- We act professionally when dealing with our clients; we use vocabulary that is inherent to ACID.
- When talking to third parties, we don't reveal any personal data relating to the Company and/or its clients.
- These ethics standards are valid for all outgoing and incoming phone calls, client meetings and in all business and out-of-office situations related to the debt collection process within the Company.